1. Information You May Choose to Provide
You may choose to provide information when requesting a renovation quotation or contacting RenoExpert. Depending on the form or enquiry, this can include your name, mobile or WhatsApp number, property type, renovation service, property details, estimated budget, expected start period and a description of your renovation requirements. The forms may also collect the page you visited, referring page, campaign parameters and advertising click identifiers (such as GCLID or FBCLID) when those details are present.
Please provide only information that is relevant to your enquiry. You are not required to send sensitive personal information through the website.
2. How Quotation and Contact Information Is Used
Information you submit is used to receive and respond to your enquiry, understand your renovation requirements, prepare or discuss a quotation, arrange next steps, and maintain a record of the lead.
Website forms send enquiry details to RenoExpert's server. The server sends a lead notification by email and may record the enquiry in connected lead-management and spreadsheet systems. For the WhatsApp enquiry form, the website saves the submitted details and then opens a pre-filled WhatsApp message. You can review or change that message before sending it in WhatsApp.
3. WhatsApp and External Services
RenoExpert uses links to WhatsApp for enquiries. When WhatsApp opens, your interaction is handled by WhatsApp and Meta under their own terms and privacy practices. RenoExpert does not control how those external services operate.
The details entered in the website's WhatsApp form are submitted to RenoExpert before WhatsApp opens. A WhatsApp message itself is delivered only when you choose to send it. Review the message and intended attachments before sending.
4. Floor Plans, Photos and Other Attachments
The website does not currently include a file-upload system. After WhatsApp opens, you may voluntarily attach floor plans, photographs, measurements or reference images to support your renovation enquiry.
Only send documents and images you are authorized to share. These attachments are transmitted through WhatsApp rather than through a RenoExpert website upload system.
5. Website Technical Information and Cookies
The website loads Google Tag Manager when a valid container is configured. That container may operate Google Analytics and Google Ads measurement, including conversion tracking. These technologies can process page and referral information, device and browser details, IP-derived information, advertising click identifiers and interactions such as form submissions, phone calls and WhatsApp clicks. Google tags may use cookies or similar identifiers. For a successful form submission, the site may provide normalised contact details to the Google data layer for enhanced conversion measurement. The configured tag workspace also contains Microsoft Clarity and a Meta/Facebook pixel. When published through the active container, those tools may collect interaction, device and technical data and use cookies or similar identifiers for analytics or advertising.
Standard technical request information may be processed by the browser, hosting infrastructure or security systems needed to deliver and protect the website, including IP address, request time, requested URL, browser information and diagnostic or security logs.
6. Service Providers and Third-Party Services
RenoExpert uses service providers where supported by the website, including website hosting, Resend for enquiry notification emails, Google services for tag management, measurement and advertising, Microsoft Clarity and Meta measurement services when enabled through the active tag container, connected webhook-based spreadsheet and lead-management services, and WhatsApp/Meta for messaging. Information is sent to these services only as needed for the relevant function. Their own terms and privacy practices also apply.
7. Retention and Data Security
Enquiry and related technical information is kept only for as long as reasonably needed for enquiry follow-up, quotation and project administration, record-keeping, security, measurement and other legitimate business purposes, after which it may be deleted or anonymised where appropriate.
RenoExpert takes reasonable care when handling information received in connection with an enquiry. No website, messaging platform or electronic transmission can be guaranteed to be completely secure. Consider the nature of the information before sending it through WhatsApp or another online service.
8. Your Privacy Enquiries and Singapore Context
RenoExpert handles personal data in the context of Singapore's Personal Data Protection Act 2012 (PDPA). You may contact RenoExpert to ask about personal data previously provided through the website, including a request for access or correction where applicable.
9. Policy Updates
This policy may be updated when the website, contact process or technologies used by RenoExpert change. The effective date shown on this page will be updated when material changes are published.
10. Contact RenoExpert
For questions about this policy or information you have sent to RenoExpert, contact us using the verified number below.